Fusion: Our technology platform

Managing workflow from dispatch to service


How Fusion Works

Client submits service request

Optimal Service Provider is selected and dispatched

Work is performed by a Vixxo Service Provider

The Service Provider uploads the invoice to Fusion; Vixxo verifies fair pricing for parts and labor using CAPS

Vixxo invoices client and logs data for future use

Streamlining your operations with our innovative platform

Human-powered technology

Fusion isn't just an advanced software platform. It's also an army of connected technicians across more than 100 trades, all responding to real-time updates and providing valuable intelligence data back into the system. Anyone can build software; we've built a massive, interconnected network of humans to go along with it.

Technology-powered humans

With powerful asset insights informed by big data analytics, machine-to-machine communication and real-time updates provided by technicians, Fusion enables more-informed choices across the asset management lifecycle, whether it’s solving a late-night emergency repair or evaluating assets for next year’s budget.

Workflow Management

Our process makes sure the job is done right the first time.

Performance reports monitor and track on-time arrival, first-time fix and vital service benchmarks, ensuring costs are managed during all stages of the service request.

KPI Reporting

Performance reports monitor and track on-time arrival, first-time-first-fix and vital service benchmarks.

Mobile Technology

Get real-time updates on your requests through geo-fencing and work order completion technology.

Continuously Analyzing Pricing System (CAPS)

Our advanced Service Provider solution ensures that our clients are charged the best rates on labor, materials and provides a series of additional benefits.
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  • Continuous reviewing the market price of parts and labor for all critical assets
  • Submission of invoices through convenient mobile apps
  • Immediate invoice auditing to ensure the lowest market price
  • Adherence to negotiated rates and the elimination of ancillary expenses

"Fusion is the system we've always dreamed of building, but never had the resources to create ourselves"

Interested in learning more about how Vixxo’s Fusion platform can make your company more efficient? Let’s talk.

Fusion Form