Bridging the Gap Between Data and Decisions in C-Store Facilities

In the fast-paced world of convenience retail, every hour of equipment downtime costs more than lost sales. It impacts customer trust and brand loyalty.

A single cooler outage or pump failure can result in $400 to $1,200 in lost revenue per hour. In larger, high-traffic locations, that can exceed $5,000 in a single day when factoring in food spoilage, emergency labor rates, and the cost of a dissatisfied customer who may not return.

Enterprise CMMS platforms like ServiceNow or ServiceChannel are the backbone for many large c-store operators, helping manage work orders, asset records, and vendor scheduling. However, they were not designed to provide the kind of real-time cost control, proactive asset planning, and vendor accountability that can protect margins in a high-volume, high-velocity environment.

Industry data shows:

• 64% of operators still lack live visibility into vendor performance metrics
• Average first-time fix rates in c-stores are 72%, leading to repeat visits and higher labor costs
• Proactive replacement planning can reduce emergency repair spend by up to 40% annually
• Up to 20% of annual maintenance spend is lost to overbilling or misclassified charges that could be prevented with real-time validation

Closing the Visibility Gap

VixxoLink Connected integrates with existing CMMS platforms to extend their capabilities without the disruption of a full replacement.

With VixxoLink Connected, c-store operators gain:

• Real-Time Quote Management
  Approve pricing instantly so service providers can order parts or return to site without delay, reducing downtime by up to 30%.
• Proactive Replacement Reporting
  Identify aging or high-failure assets before they cause outages, enabling planned replacements that can cut reactive calls by 25% or more.
• Vendor Accountability
  Monitor performance in real time with clear dashboards that identify underperforming providers. Improving vendor compliance by just 10% can save six figures annually across a large network.
• Invoice Transparency and Separation
  Break down costs into labor, materials, and fees so finance teams approve with confidence and accuracy, reducing billing disputes by over 50%.

Why This Matters Now

C-store facilities teams face a unique challenge: 24/7 operations, high transaction volumes, and equipment that directly affects the customer experience. Downtime is more than an inconvenience. It is a competitive disadvantage.

Reducing average repair time by just four hours per incident can save a large c-store network $250,000 to $500,000 annually. For operators managing hundreds or thousands of sites, those savings compound quickly.

VixxoLink Connected provides leaders with actionable insight in the moment, not weeks later in a monthly report. For c-store operators already running enterprise systems, it is the missing layer that turns data into action, increases field adoption, and ensures every maintenance dollar delivers measurable return.

Our Brand Promise
Spend less. Stress less. One work order at a time.

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