How a Rapid Response Sanitization Program Kept Stores Open

"Our strong relationships with biohazard partners, extensive service provider network, and inventory of approved sanitization products will allow our customers to quickly restore guest confidence."

- Solutions Architect, Vixxo

Download the Complete Case Study

The Situation

While the most of their stores remained open during mandatory stay at home and shelter in place mandates, in-store traffic was down significantly. In the stores that remained open, some employees reported testing positive for COVID-19, forcing temporary store closures.

Store closures, on top of reduced in-store traffic, led to an acute loss of sales and revenue, with no end in sight given the unknowns of the pandemic.

The Challenge

The company needed a way to quickly sanitize their sites to re-instill customer confidence regarding cleanliness, as well as reassure their franchisees there was a formal process in place for site decontamination.

The overall cost of a multi-site solution was a concern, as customer traffic and volumes were down during the pandemic in general, impacting store revenue across the entire enterprise.

The Solution

Vixxo partnered with the customer to deploy a rapid response protocol for scheduling onsite sanitization of locations after a confirmed case of COVID-19 was reported.

This included quickly dispatching qualified technicians to apply a non-toxic, noncorrosive, and FDA/EPA-approved virus-killing sanitizer per a detailed plan that accounted for store layouts and high-contact areas.

To contain costs, Vixxo leveraged its extensive service provider network and relationships with cleaning solution manufacturers.

Results Delivered

Within 60 days of starting the program, 100+ sites were sanitized following a report of COVID-19.

The 24-hour turn-around time led to reduced downtime after an exposure, protecting revenue streams and sales to resume quickly.

Additionally, franchisee confidence increased knowing that a clear process and response protocol was in place should the need arise.

"Our strong relationships with biohazard partners, extensive service provider network, and inventory of approved sanitization products will allow our customers to quickly restore guest confidence."

- Solutions Architect, Vixxo