While the most of their stores remained open during mandatory stay at home and shelter in place mandates, in-store traffic was down significantly. In the stores that remained open, some employees reported testing positive for COVID-19, forcing temporary store closures.
Store closures, on top of reduced in-store traffic, led to an acute loss of sales and revenue, with no end in sight given the unknowns of the pandemic.
The company needed a way to quickly sanitize their sites to re-instill customer confidence regarding cleanliness, as well as reassure their franchisees there was a formal process in place for site decontamination.
The overall cost of a multi-site solution was a concern, as customer traffic and volumes were down during the pandemic in general, impacting store revenue across the entire enterprise.
Vixxo partnered with the customer to deploy a rapid response protocol for scheduling onsite sanitization of locations after a confirmed case of COVID-19 was reported.
This included quickly dispatching qualified technicians to apply a non-toxic, noncorrosive, and FDA/EPA-approved virus-killing sanitizer per a detailed plan that accounted for store layouts and high-contact areas.
To contain costs, Vixxo leveraged its extensive service provider network and relationships with cleaning solution manufacturers.
Within 60 days of starting the program, 100+ sites were sanitized following a report of COVID-19.
The 24-hour turn-around time led to reduced downtime after an exposure, protecting revenue streams and sales to resume quickly.
Additionally, franchisee confidence increased knowing that a clear process and response protocol was in place should the need arise.