Founded in 2002, American Air HVAC Inc. has grown from a small business to one of the Chattanooga area’s most highly recommended service providers. Al & Dee Harjes have grown their business into the largest Trane dealer and Comfort Trane Specialist in all of Hamilton and Bradley counties and the third-largest Trane dealer in their tri-state area. With their sons joining the business, it has become a real family affair with the intent of maintaining a friendly, home-town approach to all customers, regardless of size or type of service.
As a unified team, their commitment to the customer experience is what they value most and what sets them apart from other providers. Service Manager Bret Harjes shared, “From day one, my parents understood that this is a people business – this is something they instilled in us from an early age. To this day, this is how we operate and what we continue to look for and inspire in every technician we work with. People value quality service and timeliness when they need a service call, but repeat business and new referrals come with meeting needs with a smile and conscientious effort to make things convenient for the client.”
Their successes in winning customer accolades have been many and serve as a point of pride for the entire team. Feedback, testimonials, and thankful praise for a job well done are taken very seriously and are featured on both their website and company Facebook page. Along with their dedication to their customers and techs, they also play an active role in their local community. Several team members serve as instructors in the local school district’s “Future Ready” program, which brings technical and trade training into the public-school curriculum