The store manager was standing outside. Again.
The lock was jammed. Again.
And Corporate was on the other end of the line, getting the same frustrated call they’d heard from multiple locations across the country:
“We can’t open. We need someone now.”
This was just one of many stores for a national retail chain that had grown tired of the same broken process: backordered locks and panic bars, technicians arriving without the right tools or parts, weeks-long delays just to get a core changed or a key replaced, and store teams left scrambling, calling corporate again and again.
Locks and hardware may seem like small issues until they hold up daily operations, delay openings, and frustrate store staff and customers alike. For this retailer, timeliness had become the biggest threat to their smooth operations.
That’s where things began to shift.
They partnered with a team that didn’t rely on outside manufacturers for every little part. This group managed production directly – cutting keys, pinning cores, and an inventory of $1M inventory of critical components, including cam locks, interchangeable cores, and panic bars. Everything was stocked and ready to ship.
The difference?
- Four months of inventory on hand, based on real client demand
- Most orders shipped within 24 to 48 hours, significantly faster than standard lead times
- Every work order was triaged by experts before dispatch, often walking store employees through simple fixes to avoid a tech visit entirely
And when dispatches were needed, techs arrived prepared with the right hardware in hand. First-time fix rates soared. Store disruptions dropped.
In just one quarter:
- 35 truck rolls were avoided, saving the client more than $9,000
- The backlog cleared
- The calls to corporate stopped
Only then did they ask, “Who is doing this differently?”
The answer was Vixxo Facility Solutions.
We don’t just manage locks and hardware. We solve the operational problems that slow retailers down, through performance analytics, proactive triage, and a national network built for speed and scale.
Timeliness isn’t a bonus in retail. It’s the baseline.
We’re proud to be the only partner offering this level of inventory control, cost avoidance, and expert-led support nationwide.
