by McKenzie Petersen
Facilities Management News
by Nathan Breier
The "100 days of summer" is the time frame leading up to and running between the US Memorial and Labor Day holidays and is traditionally busy for the HVAC, Refrigeration, and Food Service/Beverage Trades. The higher temperatures directly translate into more wear and tear on equipment and building systems - and the urgency to resolve issues quickly is ramped up as foot traffic increases.
Retailers are increasingly recognizing the importance of sustainability in their operations, not only to reduce their environmental impact but also to save money and meet evolving consumer expectations. According to a report by the National Retail Federation and IBM, nearly two-thirds of consumers prefer to buy from companies with sustainable practices, and more than half are willing to pay more for sustainable products.
If there's one thing in common between C-store, retail, and food service, it's that customer experience is paramount. Customers are assessing your business from the moment they set foot in your establishment. How is the service? Am I comfortable? How much time will I spend here? Is this worth the price? According to Forrester research, brands saw a nearly 20% drop in customer experience in 2022, meaning customers are more likely to take their business to competitors. When the first impression is the most important, make sure it's exceptional.