Facilities Management News

 

4 min read

The Ultimate Guide to Creating an Exceptional Customer Experience

By Vixxo Management on May 1, 2023 11:45:03 AM

If there's one thing in common between C-store, retail, and food service, it's that customer experience is paramount. Customers are assessing your business from the moment they set foot in your establishment. How is the service? Am I comfortable? How much time will I spend here? Is this worth the price? According to Forrester research, brands saw a nearly 20% drop in customer experience in 2022, meaning customers are more likely to take their business to competitors. When the first impression is the most important, make sure it's exceptional.

Topics: Specialty Projects Signs & Lighting Customer Experience Facilities Management
4 min read

Reimagining the Brick & Mortar Customer Experience in a Digital World

By Vixxo Management on Oct 23, 2020 10:59:15 AM

Topics: COVID-19 Retail Stores Facility Management Technology Customer Experience
3 min read

Have Restaurant Dining Trends Permanently Shifted?

By Vixxo Management on Oct 2, 2020 2:47:15 PM

Topics: COVID-19 Facility Management Restaurants Design Customer Experience
2 min read

Curb Appeal Isn't Just for Selling Homes

By Vixxo Management on Sep 1, 2020 6:09:50 PM

Topics: Convenience Stores Facility Management Design Customer Experience
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