If there's one thing in common between C-store, retail, and food service, it's that customer experience is paramount. Customers are assessing your business from the moment they set foot in your establishment. How is the service? Am I comfortable? How much time will I spend here? Is this worth the price? According to Forrester research, brands saw a nearly 20% drop in customer experience in 2022, meaning customers are more likely to take their business to competitors. When the first impression is the most important, make sure it's exceptional.
Facilities Management News
4 min read
The Ultimate Guide to Creating an Exceptional Customer Experience
By Vixxo Management on May 1, 2023 11:45:03 AM
Topics: Specialty Projects Signs & Lighting Customer Experience Facilities Management
4 min read
Reimagining the Brick & Mortar Customer Experience in a Digital World
By Vixxo Management on Oct 23, 2020 10:59:15 AM
Topics: COVID-19 Retail Stores Facility Management Technology Customer Experience
3 min read
Have Restaurant Dining Trends Permanently Shifted?
By Vixxo Management on Oct 2, 2020 2:47:15 PM
Topics: COVID-19 Facility Management Restaurants Design Customer Experience
2 min read
Curb Appeal Isn't Just for Selling Homes
By Vixxo Management on Sep 1, 2020 6:09:50 PM
Topics: Convenience Stores Facility Management Design Customer Experience
Content not found