If there's one thing in common between C-store, retail, and food service, it's that customer experience is paramount. Customers are assessing your business from the moment they set foot in your establishment. How is the service? Am I comfortable? How much time will I spend here? Is this worth the price? According to Forrester research, brands saw a nearly 20% drop in customer experience in 2022, meaning customers are more likely to take their business to competitors. When the first impression is the most important, make sure it's exceptional.
Facilities Management News
The Ultimate Guide to Creating an Exceptional Customer Experience
By Vixxo Management on May 1, 2023 11:45:03 AM | 4 minute read
Topics: Specialty Projects Signs & Lighting Customer Experience Facilities Management
Reimagining the Brick & Mortar Customer Experience in a Digital World
By Vixxo Management on Oct 23, 2020 10:59:15 AM | 4 minute read
Topics: COVID-19 Retail Stores Facility Management Technology Customer Experience
Have Restaurant Dining Trends Permanently Shifted?
By Vixxo Management on Oct 2, 2020 2:47:15 PM | 3 minute read
Topics: COVID-19 Facility Management Restaurants Design Customer Experience
Curb Appeal Isn't Just for Selling Homes
By Vixxo Management on Sep 1, 2020 6:09:50 PM | 2 minute read