Facilities Management News

 

4 min read

The Ultimate Guide to Creating an Exceptional Customer Experience

By Vixxo Management on May 1, 2023 11:45:03 AM

If there's one thing in common between C-store, retail, and food service, it's that customer experience is paramount. Customers are assessing your business from the moment they set foot in your establishment. How is the service? Am I comfortable? How much time will I spend here? Is this worth the price? According to Forrester research, brands saw a nearly 20% drop in customer experience in 2022, meaning customers are more likely to take their business to competitors. When the first impression is the most important, make sure it's exceptional.

Topics: Specialty Projects Signs & Lighting Customer Experience Facilities Management
3 min read

BOPIS is Here to Stay; What Does That Mean for Retail Facilities?

By Vixxo Management on Sep 20, 2021 3:12:17 PM

Buy online, pick-up in-store (BOPIS) was already an established means of shopping pre-pandemic. However, as COVID-19 accelerated in March of 2020, so did BOPIS. All industry and consumer behavior data indicate that buy online pick-up in-store is going to have staying power far beyond the end of the pandemic.

Topics: Specialty Projects Manufacturing
5 min read

5 Benefits of Outsourcing Installation: How an Outsourcing Partner Can Transform Your Installation Process

By Vixxo Management on Jun 10, 2021 5:05:26 PM

Manufacturers often struggle with the operational challenges of a large portfolio rollout. When efficiency, costs and customers are on the line, companies can benefit from using an outsourced installation partner to manage those complexities – and, in most cases, deliver an even more efficient and streamlined installation process.

Topics: Specialty Projects Manufacturing
2 min read

How to Save Money & Come in on Time: Leverage an FM Partner To Better Manage Capital Projects & Spend

By Vixxo Management on Feb 19, 2020 1:10:00 PM

No matter the size of your business, the industry you’re in or the number of locations you have, it’s almost certain that you’ll have to plan capital projects.

Topics: Facility Management Specialty Projects Cost Efficiencies
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