If there's one thing in common between C-store, retail, and food service, it's that customer experience is paramount. Customers are assessing your business from the moment they set foot in your establishment. How is the service? Am I comfortable? How much time will I spend here? Is this worth the price? According to Forrester research, brands saw a nearly 20% drop in customer experience in 2022, meaning customers are more likely to take their business to competitors. When the first impression is the most important, make sure it's exceptional.
Facilities Management News
The Ultimate Guide to Creating an Exceptional Customer Experience
By Vixxo Management on May 1, 2023 11:45:03 AM | 4 minute read
Topics: Specialty Projects Signs & Lighting Customer Experience Facilities Management
BOPIS is Here to Stay; What Does That Mean for Retail Facilities?
By Vixxo Management on Sep 20, 2021 3:12:17 PM | 3 minute read
Buy online, pick-up in-store (BOPIS) was already an established means of shopping pre-pandemic. However, as COVID-19 accelerated in March of 2020, so did BOPIS. All industry and consumer behavior data indicate that buy online pick-up in-store is going to have staying power far beyond the end of the pandemic.
Topics: Specialty Projects Manufacturing
5 Benefits of Outsourcing Installation: How an Outsourcing Partner Can Transform Your Installation Process
By Vixxo Management on Jun 10, 2021 5:05:26 PM | 5 minute read
Manufacturers often struggle with the operational challenges of a large portfolio rollout. When efficiency, costs and customers are on the line, companies can benefit from using an outsourced installation partner to manage those complexities – and, in most cases, deliver an even more efficient and streamlined installation process.
Topics: Specialty Projects Manufacturing
How to Save Money & Come in on Time: Leverage an FM Partner To Better Manage Capital Projects & Spend
By Vixxo Management on Feb 19, 2020 1:10:00 PM | 2 minute read
No matter the size of your business, the industry you’re in or the number of locations you have, it’s almost certain that you’ll have to plan capital projects.