For years, customer experience has been defined by service, pricing, and product quality. But in convenience, grocery, and retail, there is an overlooked driver that can make or break a customer visit: facility reliability. When core equipment fails, when signage is dark, or when HVAC systems underperform, customers do not just notice, they change their behavior. The economics are clear, and for facilities leaders, reliability is now a direct contributor to sales, loyalty, and margin protection.
Facilities Management News
The New Economics of Facilities
In the last five years, facility directors across convenience, grocery, and retail have been navigating the most challenging cost environment in decades. Operating expenses are rising faster than top-line growth, labor markets are constrained, and customer expectations are only increasing. While new technology and automation promise relief, the reality is clear: without data-driven facilities strategies, brands will continue to see profits eroded by hidden costs, slow repairs, and poor asset lifecycle management.
Topics: Analytics & Data Insights Facilities Management
2025 Guide to Evaluating National vs. Local Facility Maintenance Contracts
Facility leaders managing multi-site operations face a critical choice: continue relying on local providers or transition to a national partner. This guide is designed as a decision-making tool, helping you weigh both models and identify the contract strategy that delivers the greatest efficiency, visibility, and long-term value.
Topics: Analytics & Data Insights Facilities Management
The Silent Strain on Grocery Stores: Why Facilities Management Is Now a Strategic Advantage
Topics: Facilities Management
How Facility Leaders Solve Coffee Machine Downtime with Certified Technicians
