Facilities Management News

HOW RETAILERS AND RESTAURANTS CAN REDUCE EMPLOYEE AND CUSTOMER FEARS DURING THE PANDEMIC

3 STEPS BUSINESSES CAN TAKE TO “CLEAR THE AIR” FOR THE PROTECTION OF CUSTOMERS AND EMPLOYEES

A lot has been said about the importance of positive customer experiences and how they impact food retailer and restaurant success. But what are the key factors that make for a great experience? A series of recent surveys about consumer preferences consistently reveal three factors that drive loyalty, and therefore revenue: Atmosphere, Quality and Convenience.

Signs are often the first exposure customers have to your business.

No matter the size of your business, the industry you’re in or the number of locations you have, it’s almost certain that you’ll have to plan capital projects.

Recovering from the operational effects of natural disasters is complicated enough. Repairing facilities and equipment can be even more complicated.

Making a change to your current lighting infrastructure can help create the best environment possible within your facility, as well as offer other benefits such as cost savings. LED lighting in particular can create a brighter, safer and more enjoyable atmosphere.

Food service and beverage equipment is a foundational element of strategy and operations for businesses ranging from restaurants and cafes to commissaries and cafeterias. When equipment doesn’t operate as intended, it can introduce issues like higher operational costs, decreased output, compromised food safety and unappealing final products. Even worse, these assets going offline can quickly bring operations to a halt and harm both the bottom line and customers’ perception of your brand.

Keeping facilities up and running is a critical concern for everyone from the C-suite to facilities managers and front line workers. With less downtime, there are fewer disruptions, more productivity and an enhanced customer experience.

Strong partnerships with facility service providers improve operational quality. With an enhanced visibility and the potential for more efficient operations, you can make your partnership with service providers stronger by gathering and analyzing data that reflects technician performance. Through this analysis, your company gains valuable insight into the most efficient ways to assign work to technicians based on their abilities. From this, your organization can then make the best maintenance choices for its unique needs.